Establish and implement a scalable talent management foundation.
We think while much attention is paid to assessing candidates for executive posts, there’s more to consider. The trend is toward decentralizing corporate decision-making is pushing the responsibility for taking action downward. This demands greater reliance on individual acts of leadership, and organizations cannot just rely on a strong or charismatic CEO.
Employee assessment programs, therefore, have company wide applicability. Companies can beneﬁt from applying the assessment process to line managers who represent what we call the “permafrost” layer between the leadership and the rank and file. Because these individuals interact directly with those who “touch” the customer, their inﬂuence is exponential. When line managers are functioning well, there is a positive performance trickle – down effect.